About us

We are professional and agile.

Our work environment includes:

Modern office setting
Food provided
Modern office setting
Food provided
Work-from-home days

**Overview:** We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical support to our internal users, troubleshoot issues, and ensure smooth IT operations. **Duties:** - Provide technical support to end-users on various IT issues - Troubleshoot hardware and software problems - Set up and configure computer hardware, software, systems, networks, printers, and scanners - Maintain and update IT inventory records - Assist in the administration of IT systems such as LAN, VPN, and firewall - Collaborate with the help desk team to resolve escalated IT issues - Utilize ServiceNow or similar ticketing system for issue tracking and resolution - Ensure compliance with IT security policies and procedures **Skills:** - Proficiency in Windows operating systems - Strong knowledge of computer hardware components - Experience with technical support and help desk operations - Familiarity with VPN setup and troubleshooting - Ability to work with IT support tools like Remedy or similar software - Excellent problem-solving skills in resolving IT-related issues - Strong communication skills to interact effectively with end-users If you have a passion for technology and enjoy providing top-notch IT support, we encourage you to apply for this exciting opportunity.

Job Types: Casual, Freelance

Pay: From $200.00 per day

Benefits:

Casual dress
Company events
On-site parking
Store discount
Work from home

Flexible Language Requirement:

French not required

Schedule:

On call

Supplemental pay types:

Bonus pay
Commission pay
Overtime pay
Signing bonus
Tips

Experience:

IT support: 5 years (required)

Work Location: Hybrid remote in Oshawa, ON L1H 5L4

Pelican Events and Catering

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IT Support