Join Commissionaires!

Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.

You will play a key role in our thriving identification services business by applying your excellent customer service skills to provide fingerprinting and other regulatory checks. We provide training to help ensure your success in the role.

Make a difference!

Position Title: Customer Service Consultant – Identification Services

Location: Commissionaires – Divisional Office – Victoria, BC

Wage: $22.00/hour plus RSP

Section: ID Services

Hours: 0800 to 1600, as needed, including Saturdays - excluding Stats (May be required to work outside these hours from time to time)

JOB DESCRIPTION:

Engaging, welcoming and professional approach to customers
Efficient delivery of all identification service offerings including; police clearances, fingerprinting, public works clearances, pardons and future new offerings
Liaises with various institutions and organizations relating to clearances and fingerprinting.
Ensures the security, privacy and confidentiality of documents
Prepare documentation for invoicing and files
Accurate care with related financial transactions
Collaborates with ID services team and others at CVIY to provide an excellent customer service experience
Brings ideas forward to help with continuous improvements and building business
Other duties as assigned

REQUIRED QUALIFICATIONS, KNOWLEDGE & COMPETENCIES:

Excellent verbal and written communication skills
A passion for the customer experience
A “can-do” attitude
Respect for the criminal justice system and related requirements
Proficiency with MS Office suite
Will learn programs such as CPIC and Live Scan
Valid BC Drivers license considered an asset
Ability to prioritize, multi-task and work under pressure in a dynamic environment
Eligible to obtain a Public Works Reliability Clearance
Excellent organizational and time management skills
Attentive to details and strong organizational skills
Ability to problem solve
Pass a criminal record check
Proficiency in other languages considered an asset

REWARDS

Competitive Base Salary
RRSP contributions by Employer
Group-life Insurance and Long-term Disability
Health & Dental coverage
BC Transit Pro Pass Program
Paid sick, and vacation time

Commissionaires Victoria, the Islands & Yukon

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Customer Service Consultant – Identification Services